She claims everyone does it

Psychology helps explain part of this trend. When transactions feel automated and less personal, some individuals may perceive reduced social accountability. Without a cashier present, the sense of direct interaction diminishes. Researchers studying consumer behavior suggest that anonymity can influence decision-making, particularly when the perceived risk seems low. However, these situations also highlight the importance of personal ethics. Technology may alter the checkout process, but values such as honesty and responsibility remain constant.To address potential losses, retailers are investing in smarter solutions. Modern self-checkout systems increasingly incorporate camera monitoring, artificial intelligence, and real-time transaction analysis to identify inconsistencies. These innovations aim to maintain convenience while reinforcing accountability. For shoppers, the broader lesson is straightforward: integrity does not depend on supervision. Even in automated environments, responsible choices contribute to a fair and efficient retail experience for everyone.